"Do's and Don'ts of Giving Effective Constructive Feedback for Performance Improvement"
90 Minutes
6 months
304836
Group Attendees: Any number of participants
Recorded Version: Unlimited viewing for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)
The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for
1.5 HR
(General) recertification credit
Overview:
Unlock the power of constructive feedback to enhance performance and foster a culture of continuous improvement in your organization.
Join our 90-minute webinar to explore the art of delivering feedback that motivates, supports, and drives better outcomes. This session is designed for managers, team leaders, and anyone in a mentoring role who aims to refine their feedback skills to boost team effectiveness and individual growth.Learning Objectives: By the end of this webinar, participants will:
- Understand the key principles of constructive feedback
- Learn the best practices for delivering feedback that is both effective and empowering
- Identify common pitfalls in giving feedback and how to avoid them
- Develop strategies for framing feedback in a positive, impactful manner
- Gain insights into handling sensitive feedback situations with confidence
Why should you attend :
- Foundations of Constructive Feedback: Understanding its importance and basic principles
- Techniques for Effective Feedback: How to ensure feedback is clear, specific, and actionable
- Common Mistakes in Feedback Delivery: Identifying what not to do and how these mistakes can be counterproductive
- Practical Tips for Sensitive Feedback Scenarios: Strategies for dealing with performance issues and sensitive topics
- Feedback as a Tool for Continuous Improvement: Integrating feedback into everyday interactions to foster growth and development
Areas Covered in the Session:
- Introduction and Overview (10 minutes)
- Setting the stage for the importance of effective feedback
- Principles of Constructive Feedback (20 minutes)
- Key concepts and benefits of proper feedback techniques
- Do's of Giving Feedback (20 minutes)
- Practical guidelines and examples of effective feedback
- Don'ts of Giving Feedback (20 minutes)
- Common pitfalls and how to steer clear of them
- Handling Difficult Feedback Conversations (10 minutes)
- Techniques for sensitive scenarios and constructive resolutions
- Interactive Q&A Session (10 minutes)
- Addressing participant questions and scenarios
Who Will Benefit:
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.
He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues.
He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.
Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation.
He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.
Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.